Privacy Policy

Privacy Policy

Last updated: June 15, 2026

SteelCo Buildings, Inc. (“we,” “us,” or “our”) provides this privacy notice to explain how and why we collect, store, use, and share (“process”) your information when you use our Services, including our website steelcobuildings.com and other related offerings (collectively, the “Services”).

If you do not agree with our practices as described here, please do not use the Services. If you have questions or concerns, contact us at info@steelcobuildings.com.

SUMMARY OF KEY POINTS

  • We collect personal data that you provide (e.g. name, email) and automatically collected data (like IP address, device info) depending on how you interact with us.

  • We do not typically process sensitive personal information.

  • We share data with third parties like service providers, marketing platforms, analytics tools (see Section 3).

  • We use cookies and tracking technologies (see Section 4).

  • We retain data as long as necessary for the purposes described (see Section 5).

  • You have rights (depending on your jurisdiction) to access, correct, delete, and restrict processing of your data (see Section 8–10).

  • This notice may be updated; we’ll post revisions and, if material, notify you (see Section 11).

TABLE OF CONTENTS

  1. WHAT INFORMATION DO WE COLLECT?

  2. HOW DO WE PROCESS YOUR INFORMATION?

  3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

  4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

  5. HOW LONG DO WE KEEP YOUR INFORMATION?

  6. HOW DO WE KEEP YOUR INFORMATION SAFE?

  7. DO WE COLLECT INFORMATION FROM MINORS?

  8. WHAT ARE YOUR PRIVACY RIGHTS?

  9. CONTROLS FOR DO-NOT-TRACK FEATURES

  10. U.S. RESIDENTS’ SPECIFIC PRIVACY RIGHTS

  11. DO WE MAKE UPDATES TO THIS NOTICE?

  12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

  13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT?

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us
When you voluntarily interact with us (e.g. via contact forms, quote requests, email signup), you may provide personal data, including but not limited to:

  • Name

  • Email address

  • Phone number

  • Postal address

  • Other identifiers as needed

When you provide your phone number, we may use it to communicate with you by phone call or SMS/text message, including through trusted third-party communication providers such as SinchSMS and Twilio, where permitted by law and subject to your consent when required.

If you interact with us by phone, SMS/text, voicemail, chat, or through an AI-powered conversational agent, we may collect and process information from those communications, including message content, call recordings, call transcripts, voicemail recordings, chat history, inquiry details, project information, appointment details, quote-related information, and related metadata such as date, time, duration, phone number, and communication status.

We may use conversational AI tools, including SimpleTalk AI, to assist with responding to inquiries, gathering project information, qualifying requests, scheduling follow-up, routing communications, and maintaining customer records.

Information automatically collected
When you use the Services, we automatically collect technical and usage information, such as:

  • IP address and browser / device details

  • Operating system, browser type, language settings

  • Referring URLs, pages visited, time stamps, clicks, feature usage

  • Log data, diagnostic info, and system events

  • Location data (approximate, via IP) if permissible under your device settings

This collection supports analytics, security, and performance monitoring.

2. HOW DO WE PROCESS YOUR INFORMATION?

We process your personal data under valid legal bases (e.g. consent, performance of contract, legitimate interest). Key uses include:

  • Responding to inquiries & providing support

  • Marketing & promotional communications, with your consent where required

  • Personalized advertising & retargeting

  • Usage analytics & service improvements

  • Operational security, fraud prevention, and compliance with legal obligations

If we rely on consent for certain uses (e.g. marketing), you can withdraw that consent later (see Section 8).

In addition to email and other digital communications, we may send service-related or marketing SMS/text messages to your mobile device using trusted third-party messaging providers such as Twilio. Service-related messages may include responses to your inquiry, appointment reminders, quote-related updates, transaction updates, or other communications related to your request. Marketing messages may include promotional updates, special offers, or related communications, where permitted by law and subject to your consent when required.

We may also use conversational AI tools, including SimpleTalk AI, to help process and respond to inbound or outbound communications. This may include recording, transcribing, analyzing, summarizing, and routing conversations so that we can respond to inquiries, improve lead handling, support sales and customer service workflows, train and improve our processes, maintain accurate CRM records, and comply with applicable legal or operational requirements.

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

We may share your data with:

  • Service providers / vendors / contractors who support us (e.g. hosting, CRM, email marketing, ad platforms).

  • Advertising & marketing partners, e.g. Meta, LinkedIn, Google Ads, remarketing platforms.

  • Affiliates, business partners, or during a business transition (merger, acquisition).

  • Legal obligations — to comply with laws, court orders, or protect rights.

Examples of tools we use include: Zoho CRM, Zoho Campaigns, Google Analytics 4, Meta Pixel, LinkedIn Insight Tag, Twilio, SimpleTalk AI, and advertising/retargeting networks. We may share your telephone number, SMS consent status, message content, communication history, call recordings, transcripts, and related communication data with third-party service providers such as Twilio and SimpleTalk AI solely for business purposes described in this Privacy Policy, including sending SMS/text communications, responding to inquiries, supporting customer service, managing lead intake, maintaining CRM records, improving communication workflows, and complying with applicable requirements.

We do not sell or share personal information for commercial purposes without your explicit consent, except as permitted by applicable law. We do not authorize these service providers to use your personal information for their own independent marketing purposes.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

Yes. We and third parties may use cookies, web beacons, pixels, and similar technologies to collect and store information. These help us:

  • Recognize your device and preferences

  • Enable essential functionality

  • Provide analytics and performance insights

  • Deliver targeted advertising

You can manage cookie settings via your browser. Disabling cookies may reduce functionality. For full details, see our Cookie Notice.

5. HOW LONG DO WE KEEP YOUR INFORMATION?

We retain personal data only as long as needed for the purposes described (or as required by law). Once no longer needed, we will either:

  • Delete the data

  • Anonymize it (so it cannot be re-identified)

  • Or isolate it securely (e.g. in backups) pending safe removal

For example, customer contact data may be retained for 2 years after last interaction (unless longer retention is legally required). Communication records, including SMS/text message history, call recordings, voicemails, transcripts, AI-generated summaries, and CRM notes, may be retained for as long as reasonably necessary to respond to inquiries, maintain business records, support customer service, comply with legal obligations, resolve disputes, and improve our services, unless a longer retention period is required or permitted by law.

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

We implement “reasonable organizational and technical measures” (e.g. encryption, access controls, audits) to protect your data. We also rely on third-party service providers, such as communication, CRM, hosting, analytics, and conversational AI vendors, to apply appropriate safeguards to the information they process on our behalf.
However, no method of transmission or storage is 100% secure — we cannot guarantee absolute protection against unauthorized access or attacks.

7. DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly collect or market to minors under 18 years old.
If you believe we have collected data from a minor, please contact us to have it deleted.

8. WHAT ARE YOUR PRIVACY RIGHTS?

Depending on your jurisdiction, you may have the right to:

  • Access or obtain a copy of data we hold about you

  • Correct or update inaccurate or incomplete data

  • Delete your personal data (subject to legal exceptions)

  • Restrict or object to certain processing

  • Withdraw consent where we rely on it

  • Opt out of sale or sharing of personal data (if applicable)

To exercise these rights, contact us (see Section 12). We may require identity verification before honoring requests. SMS/Text Messaging Opt-Out: If you receive SMS/text messages from us, you may opt out at any time by replying “STOP” to any message you receive or by contacting us at info@steelcobuildings.com. Standard message and data rates may apply. Opting out of SMS/text messages will not affect your ability to receive other types of communications you’ve consented to, such as email.

9. CONTROLS FOR DO-NOT-TRACK FEATURES

Your browser or device may have a “Do Not Track” (DNT) setting.
However, no uniform standard is yet established for honoring DNT signals, so we currently do not act on DNT requests. If the standard changes, we’ll update this policy.

10. U.S. RESIDENTS’ SPECIFIC PRIVACY RIGHTS

For U.S. residents, especially in states with privacy laws (California, Colorado, Connecticut, Virginia, Utah, Texas), you may have additional rights. Below are a few examples; your rights depend on your state.

California (CCPA / CPRA)

  • Right to know: what personal data is collected, used, shared

  • Right to request deletion, correction

  • Right to opt out of sale or sharing

  • Non-discrimination for exercising rights

Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Utah, Texas, etc.

  • Right to access, correct, delete personal data

  • Right to opt out of targeted advertising and profiling

  • Right to restrict processing or data sale/sharing

When processing your rights request, we will verify your identity, respond within the timeframes required by relevant law (often 45 days, possibly extended), and provide reasoning if we decline your request.

11. DO WE MAKE UPDATES TO THIS NOTICE?

Yes. We may change this privacy notice over time to remain compliant with new laws or practices. Updates may include changes to the third-party tools we use, including SMS/text messaging providers, call recording tools, CRM systems, analytics tools, conversational AI agents, and other communication technologies.
We’ll update the “Last updated” date accordingly. Where material changes occur, we may provide notice via the Site or email.

12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have privacy questions, requests, or complaints, contact us:

SteelCo Buildings, Inc.
PO Box 1447
Covington, GA 30015
United States
Email: info@steelcobuildings.com

13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT?

You may submit a data subject access request (DSAR) to review, correct, or delete your personal information. We will process your request in accordance with applicable laws (subject to permitted exceptions). To submit a request, contact us at info@steelcobuildings.com or use our provided DSAR link / form if available. This may include requests related to contact information, CRM records, SMS/text message history, call recordings, voicemail recordings, transcripts, AI-generated summaries, and other communication records, subject to applicable legal exceptions and business record retention requirements.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the ways in which we communicate with you — including the addition of new communication methods such as SMS/text messaging. When material changes occur, we will revise the “Last Updated” date at the top of this page and, if required by law, provide additional notice.